Contact & Support

Need help with beepit? We’re happy to assist. Email: [email protected] or fill out the form below. We aim to respond within two business days.

Report abuse or a safety concern

In the app, press and hold any message from someone else to report it or block that person. Reports go to the event’s organizer and to the beepit team.

You can also email [email protected] with “Report” in the subject line. Tell us the event name, what happened and when. We review every report within 24 hours and remove content and users that break our Terms of Service.

If someone is in immediate danger, call 911 or your local emergency number first.

Common topics

• Joining an event: Open the beepit app and type the join code your organizer gave you into the “Join code” field, or scan their QR code.
• Refunds: purchases are largely non-refundable, but exceptions are handled case by case. Contact us within 15 days of the event ending.
• Deleting your account: In the app, go to your Dashboard and tap “Delete account”. If you joined without signing in, open the event and tap “Forget me on this device”. Organizers delete their account at account.beepit.app/organizer/delete. Full details are on our account deletion page.
• Exporting your data: Organizers can download each event’s report (PDF) and export its data as a spreadsheet with “Export CSV” on the event’s page at account.beepit.app.